At OpticVision Store, we want you to be completely satisfied with your eyewear purchase. If for any reason you’re not happy with your order, we offer a straightforward return and refund process.

1. Eligibility for Returns

  • Items must be returned within 14 days of delivery
  • Eyeglasses and sunglasses must be in original, unworn condition
  • All original packaging, cases, and accessories must be included
  • Prescription glasses cannot be returned unless there was an error in our fulfillment

2. How to Initiate a Return

  1. Contact our customer service team within 14 days of delivery:
  2. Provide your order number and reason for return
  3. We will provide return instructions and authorization

3. Return Shipping

  • Customer is responsible for return shipping costs
  • We recommend using a trackable shipping method
  • Original shipping fees are non-refundable
  • Returns due to our error (wrong item or defective product) will qualify for free return shipping

4. Refund Process

  • Once we receive and inspect your return, we will process your refund within 5-7 business days
  • Refunds will be issued to the original payment method
  • Please allow additional time for your bank or credit card company to process the refund

5. Exchanges

  • We gladly exchange items within 14 days of delivery
  • Exchanges are subject to product availability
  • Customer is responsible for any price difference and additional shipping costs

6. Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately (within 48 hours of delivery)
  • Provide photos of the damaged item and packaging
  • We will arrange for a replacement or full refund

7. Prescription Glasses

Due to the custom nature of prescription eyewear:

  • Returns are only accepted if we made an error in fulfillment
  • Please verify your prescription details carefully before ordering
  • We offer free adjustments for prescription accuracy issues

8. Non-Returnable Items

The following cannot be returned:

  • Clearly worn or damaged eyewear
  • Items without original packaging
  • Products purchased during clearance sales (unless defective)
  • Personalized/customized items

9. Contact Us

For any questions about our return policy:
📞 +92 305 9570989
✉ info@technowayessolution.com

Business Hours: [Insert your business hours]

Thank you for choosing OpticVision Store!

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