FAQS

1 How do I place an order on your website?
To place an order, simply browse our website and select the products you wish to purchase. Add them to your shopping cart and proceed to checkout, where you’ll provide your shipping and payment details. Once your payment is processed, you will receive an order confirmation email.
2What payment methods do you accept?
We accept several payment methods, including credit and debit cards, bank transfers, and cash on delivery (COD), depending on your location. All payments are processed securely to protect your information.
3How long does it take for my order to arrive?
Once your order is placed, we will process and ship it to your address. You will receive an email with a tracking number, so you can track your order. Shipping time depends on your location, but it typically takes a few days for your order to be delivered.
4Can I cancel my order?
You can cancel your order if it hasn’t been shipped yet. If you wish to cancel, contact us as soon as possible. If the order has already been processed and shipped, it cannot be canceled, but you can return the item following our Return and Refund Policy.
5Do you offer free shipping?
We offer free shipping on certain products or during special promotions. For items that do not qualify for free shipping, shipping fees will be calculated during checkout based on your delivery address. You will be able to see the shipping cost before confirming your purchase.
6What is your return and refund policy?
If you are not satisfied with your purchase, you can return it within 30 days of delivery, provided the product is unused and in its original condition. Please refer to our Return and Refund Policy for further instructions on how to return an item.
7What should I do if my item is damaged or defective?
If your item is damaged or defective, contact us immediately. We may ask for photos of the damaged product to help us process your complaint. Depending on the situation, we will either send a replacement or issue a full refund.
8Do you use cookies on your website?
Yes, we use cookies to enhance your browsing experience. Cookies are small files that help us track your preferences and improve website functionality. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect how the website performs.